Contact Us

If you have any questions or queries about your account, payments or parking charges
(PCs), please contact APCOA in one of the following ways:

Customer services phone number – 0345 017 5046 – open Monday to Friday 08:00am to
17:00pm. Closed on public holidays.

Automated telephone payment line – 0345 017 5046.

Refunds – Refunds can be requested in writing by emailing Refunds.MAGparking@apcoa.com
or calling the customer services on 0345 017 5046.
Matters concerning payments, accounts, or general enquiries, you can use the email address
GeneralEnquiries.MAGParking@apcoa.com

Feedback – If you wish to provide feedback which is not related to an Express Set Down
payment issue or a Parking Charge (PC), please complete London Stansted Airport’s Customer
Feedback form - https://www.stanstedairport.com/help/feedback-form/

Local Residents – If you wish to update your vehicle registration or if you have a query regarding the tariff that you have been charged, please email
DD_carparking@stanstedairport.com, please include your vehicle registration and date you
used the Express Set Down area in your email.